SOLIDWORKS provides an easy way to check it out on their website. How to check if you have the correct graphics card drivers? Then I had discussions internally with our Support team, and their first suggestion, after checking the CUSTOMTOOLS log file, was to verify that my graphics card drivers were up-to-date and most importantly certified by SOLIDWORKS. First I started to worry that CUSTOMTOOLS was the root of all those crashes… as the CUSTOMTOOLS Customer Experience dialog appeared after SOLIDWORKS had crashed. Soon after that, I started to experience a lot of crashes. Recently I upgraded to SOLIDWORKS 2019 with a brand new laptop as well. Make sure that your graphics card model and drivers are certified by SOLIDWORKS 12:00 am (CET)
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